Director of Administrative Services

Lake Success, NY
Human Resources
The Bristal at Lake Success
Full Time
Sunday - Thursday 9am to 5:30pm

Looking for a career where you can make a difference in someone else's life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You'll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You'll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal "hospitality with a higher purpose." We know you'll make an impactful difference. Because the difference is you. Come join us!

We are seeking an experienced, friendly, customer-service-oriented Director of Administrative Services/ Payroll/HR professional with a strong background in HR and payroll processing to serve at our beautiful and luxurious community. The ideal candidate will possess exceptional Human Resource, clerical, organizational, and payroll skills in general and, in particular, have excellent people skills. The Director of Administrative Services provides a wide range of Human Resources and Business Office support to management and staff of the assisted living community. Offers advisement and oversight in conjunction with the Executive Director on Employee Recruitment, Progressive Discipline, Performance Management, and Employee Relations matters while facilitating positive relationships between Directors and Employees. Supervises the concierge/reception staff, ensuring proper training, coverage, management of performance and compliance with company expectations. Administers the life cycle of an employee from new hire to separation of employment to include employee benefits support, payroll and data control. Has an overall knowledge and strong understanding of community policies and practices in order to best support the Executive Director within the Community.

Additional responsibilities include:

  • Coaches Directors on Human Resources best practices and all policies surrounding Community level Recruitment, Performance Management, Learning and Development, and Progressive Discipline to promote a culture of continuous growth, team building, and development of employees.
  • Maintains current knowledge of system wide and location specific procedures, processes, policies, and operations while enforcing these policies throughout the community in concert with the Department Directors.
  • Perform full life cycle of new hire process, ensuring complete and accurate completion of new hire forms to foster a successful onboarding.
  • Performs new hire orientation, to include all requisite paperwork, while ensuring all new hires attend orientation. Assists and/or delivers mandatory in-services on other topics.
  • Perform all required functions of NYS Criminal History Record Check (CHRC), and non-CHRC Background processes in a complete and timely manner.
  • Coordinate, promote, and explain health and welfare benefit programs.
  • Manage the Employee of the Month program.
  • Ensure employee workers' compensation incident reports are fully completed by supervisor and employee. Maintain appropriate follow up with staff member and insurance carrier to keep claim exposure to a minimum.
  • Maintain OSHA logs, submit required OSHA annual online reporting and ensure all federal and state required postings are posted and current.
  • Explain procedures to employees requiring leave ensuring all paperwork is sent out, completed, leaves are tracked, and return to work is facilitated according to various laws. 
  • As Health Commerce System (HCS) Coordinator, keep role assignments up-to-date.
  • Maintains records of staff licensing and certifications, validates licenses/certificates of new hires prior to date of hire. Sends necessary reminders prior to expiration date of licensure/certificate.

Full-time schedule requires working one weekend day per week (Sun-Thurs).


  • Minimum of five years of in-depth experience within Human Resources including Payroll
  • 2 years' experience in a healthcare office environment preferred.
  • Minimum of two years of staff supervision, strongly preferred.
  • Bachelor's degree in a related field or equivalent related experience.
  • Strong customer service mentality
  • Flexible with time
  • Able to interact in a positive and productive manner with a variety of people, employees as well as residents and families and outside individuals.
  • Proficient in MS Windows, Outlook, Excel and Microsoft Word.
  • Accurate and detail oriented and have the ability to refocus attention as the day demands, understanding there will be many interruptions.
  • Must be confidential with employee and resident information
  • Knowledge of general office equipment.
  • Ability to work under pressure, meet deadlines, be exacting in performance
  • Work well in an environment with minimal supervision by creating own deadlines and work schedules
  • Communicate clearly in English and speak effectively in front of a group

Benefits include:

  • Salary increases based on annual performance
  • Annual team appreciation events, quarterly team appreciation bonuses and an annual holiday bonus
  • 401K plan
  • AFLAC Benefits
  • Company paid life insurance policy
  • PTO days, company paid holidays, with a PTO cash-out option annually
  • Optional lunch for all employees
  • Available health, dental and vision coverage
  • $6,000 tuition reimbursement per year for the LPN to RN Bridge Program